Case Studies

MSPs Trust
CtrlLayer.

From boutique shops managing 200 endpoints to enterprise MSPs running 5,000+, these are the stories of MSPs that chose CtrlLayer to manage endpoint privileges at scale.

Case Study Summit IT Solutions

From Reactive to Proactive:
Securing 200 Endpoints

50 Team Members
200 Endpoints
15 Clients

The Challenge

Summit IT Solutions is a 50-person MSP in the Midwest serving small and medium businesses. Their clients ranged from law firms to manufacturing companies, all with one thing in common: every user had local admin rights.

Help desk tickets for malware removal averaged 12 per week. Two clients had experienced ransomware incidents in the previous year. Summit's leadership knew they needed to remove admin rights, but feared the workflow disruption would drive client churn.

The Solution

Summit deployed CtrlLayer to all 200 endpoints over a two-week period using their ConnectWise Automate scripts. They started with a monitoring-only policy for the first week to catalog which applications users were elevating, then switched to enforcement mode with self-service elevation for approved applications.

  • Deployed agents via ConnectWise Automate component
  • Monitored for 7 days before enforcing policies
  • Created application allowlists from monitoring data
  • Enabled self-service elevation for 23 pre-approved applications
  • Required approval workflow for all other elevation requests

The Results

40% Reduction in help desk tickets
0 Malware incidents post-deployment
2 New clients won with compliance reports
30 min Average new client deployment time
Case Study MedTech Solutions

HIPAA Without the Headache:
1,500 Healthcare Endpoints

85 Team Members
1,500 Endpoints
12 Clinical Clients

The Challenge

MedTech Solutions is a regional MSP specializing in healthcare IT. Their 12 clinical clients included dental practices, outpatient clinics, and a multi-location physical therapy chain. Every client needed HIPAA compliance documentation, and MedTech was producing it manually.

Their vCISO spent 20 hours per month creating compliance spreadsheets for clients. The reports were inconsistent, often outdated by the time they were delivered, and lacked the detail that auditors required. Two clients had received HIPAA audit notices, and MedTech needed a better answer.

The Solution

MedTech deployed CtrlLayer with a focus on the automated compliance reporting module. Each of their 12 healthcare clients received a dedicated tenant with policies tailored to their specific HIPAA requirements. Compliance reports were scheduled for automatic monthly delivery.

  • Created tenant per client with HIPAA-mapped policies
  • Deployed agents via Datto RMM component across 1,500 endpoints
  • Configured monthly automated compliance reports per tenant
  • White-labeled reports with MedTech branding
  • Set up real-time alerts for compliance check failures

The Results

20 hrs/mo vCISO time saved on reporting
100% Clients with current compliance reports
2 HIPAA audits passed with CtrlLayer reports
$4,200/mo New revenue from compliance service tier
Case Study Apex Managed Services

Enterprise Scale:
5,000+ Endpoints, 40 Tenants

200+ Team Members
5,000+ Endpoints
40 Client Tenants

The Challenge

Apex Managed Services is a national MSP with over 200 employees and 40 clients spanning finance, legal, manufacturing, and professional services. They had trialed two competing PAM solutions and rejected both: one could not handle multi-tenancy at their scale, and the other's per-technician pricing model would have cost more than $15,000 per month.

Privilege-related security incidents accounted for 23% of their total incident volume. Their SOC team was spending significant cycles investigating events that could have been prevented by removing unnecessary admin rights.

The Solution

Apex deployed CtrlLayer on the Scale tier across all 40 client tenants. They used MSP-level policy templates with per-client overrides for regulated industries. The deployment was rolled out in waves over six weeks using a combination of NinjaRMM scripts and Intune policies.

  • Phased deployment: 10 clients per wave over 6 weeks
  • Created 4 MSP-level policy templates by industry vertical
  • Integrated elevation alerts with their internal SIEM
  • Configured cross-tenant vulnerability search
  • Enabled full white-label with custom domain portal
  • Set up quarterly business review data exports

The Results

87% Reduction in privilege-related incidents
$12,000/mo Savings vs. competing PAM solutions
6 weeks Full deployment across 5,000+ endpoints
5 New clients citing security as differentiator

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